Our homes are at the heart of their local communities and we offer a helping hand whenever needed.
So when one of our care homes in Whitchurch, Berehill House, received a phone call from their local Coop about a lost, confused and scared elderly lady in their store, our team went over and above their call of duty to ensure she is safe and cared for until her family is tracked down.
The lady wasn’t a resident of the home, but Emma Cogman – one of our amazing care assistants – offered to help. The Police were alerted, and Emma brought the lady to Berehill House Care Home.
In the comfort of the Home, after having something to eat and drink, Emma’s gentle approach enabled her to identify and track a family member. Her grandson came to collect her and said his grandma managed to travel 15 miles, a possible 5-hour walk to get to Whitchurch.
One of Emma’s colleague said: I wanted to say how amazing Emma was today with the lost lady. The way she handled it was incredible and to find information from the lady to track her family was just amazing. That lady couldn’t even talk.”
The team at the Coop were also grateful for Emma’s support, and kindly made a hamper for the home.
Caring is what we do, and we’re grateful for such a fantastic team.
Thank you Emma and Berehill House for going over and above your call of duty and making a difference to people in your community.